Leadership coaching & business development programmes
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Find the right starting point for your team.
Every team gets stuck somewhere different — so we start where you are. If your team is busy but stalled — losing the clarity, trust and connection that momentum runs on — that's Building Business Momentum.
If you're losing ground with your customers, start by seeing clearly: the Commercial Confidence Diagnostic shows how your customers really experience you. Then Customer Success Mastery builds the commercial system to earn their confidence and grow.
Two starting points, one aim — teams that perform. Building Business Momentum and Customer Success Mastery are delivered personally by Gary, and if your team’s challenge does not fit neatly into either pathway, we can shape a bespoke programme around what you actually need.
BUILDING BUSINESS MOMENTUM
Your team has never worked harder — so why does it feel like nothing's moving? Building Business Momentum is a team programme that rebuilds the clarity, trust and connection your performance runs on. A workshop day, then three months of guided embedding you lead, measured before and after — so it sticks. Not another workshop that's forgotten by Tuesday.
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A full-day workshop, three months of manager-led embedding, followed by a half-day refresh workshop, built around the human capabilities a team needs to move together under pressure:
Collaboration & Cohesion
Resilience & Adaptability
Clarity & Focus
Emotional Agility
Communicate to Connect
Clarity & Focus
Emotional Agility
Communicate to Connect
Collaboration & Cohesion
Resilience & Adaptability
OUTCOMES INCLUDE:
A team aligned on what matters — pulling in one direction, not five
Stronger trust, communication and connection when the pressure's on
Momentum you can measure — assessed before and after, and backed by a guarantee
The human foundation beneath commercial performance. When your team's ready to build the commercial engine on top, that's Customer Success Mastery — and BBM clients carry a $2,000 scholarship toward it.
COMMERCIAL CONFIDENCE DIAGNOSTIC
Are You Earning Customer Confidence - Or Quietly Losing It? The Commercial Confidence Diagnostic is a self-guided commercial diagnostic that shows how your customers really experience your business: where confidence is strong, where it's leaking, and what to tighten first. Not a quiz — a serious mirror, built from both sides of the retail table.
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A structured 15–20-minute diagnostic across the four pillars of commercial confidence:
Clarity — do customers understand your offer?
Consistency — can they rely on your execution?
Contribution — do you improve their results?
Coherence — are you aligned inside before you ask them to align?
OUTCOMES INCLUDE:
A clear read on where customer confidence is strong — and where it's leaking
The one gap to tighten first, and a 90-day plan to act on it
Sharper alignment when your leadership team scores it independently and compares
A self-guided read on how your customers really experience you. It stands on its own; when the score reveals a deeper gap, Customer Success Mastery is worth considering as the next step.
CUSTOMER SUCCESS MASTERY PROGRAMME
Move your commercial team from supplier to strategic partner. Customer Success Mastery builds the capability, customer trust and joint growth that show up where it matters — in category performance, margin, and results your customers can feel. Practical frameworks, not theory — embedded over three to four months.
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A hybrid programme — 2½ face-to-face days plus four virtual sessions over three to four months — across seven integrated modules:
Business fundamentals & commercial mindset
Building relationships & trust with customers
Customer focus — aligning to their missions and priorities
Strategic, insight-driven customer plans
Execution — turning plans into performance
Plan, do, review — embedding the habits that last
OUTCOMES INCLUDE:
A team that's a trusted strategic partner, not just another supplier
Stronger negotiation, planning and execution capability
Measurable commercial impact — growth, margin, and customer trust
BESPOKE
Not every team's challenge fits a set programme — and I'd rather build the right thing than sell you the nearest thing. If what you're facing needs its own approach, we'll shape it around you.
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A programme built around your team's specific challenge — drawing on the same frameworks, tailored to your situation:
Your challenge: diagnosed properly before anything is designed
The right mix of workshop, embedding and follow-through for your team
Built for your industry, your people, and the outcome you actually need
Tell us what you need
Whatever we build, it's grounded in the same principle: lasting change comes from follow-through, not a one-off event.
WHAT OUR CLIENTS SAY
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“Gary’s training transformed the way our team approaches collaboration. His engaging facilitation made complex concepts accessible, and we left with actionable strategies that immediately improved our client relationships. The frameworks and vocabulary we gained have become an integral part of our daily work. Highly recommended for any team looking to elevate their commercial and leadership skills.”
Nick Armiger
Sales Director | Stanley Black & Decker NZ Ltd -
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"Gary’s facilitation connected commercial thinking with human leadership. The team left with practical frameworks and a shared language we use every day. Gary’s deep understanding of how to build lasting mutually beneficial partnerships with our customers has been invaluable for our team to understand and adopt."
Cam Tingey
Managing Director | Augmento -
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"I recently took part in the Customer Business Development Programme, and having been in retail for over forty years, initially treated the modules with some scepticism. I was not surprised by Garys depth of knowledge as his reputation precedes him, however his enthusiasm and shear passion for the industry, is possibly unrivalled in my experience. I can truly say that his teachings changed my approach to my customer relationships and how I will conduct business now and in the future. I utilised my learnings to leverage a great result for our company and our customers this last financial year and was rewarded and recognised for this. I consider that Gary and the programme played a significant role in my achievements."
Sean Montgomery
Yates -
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"Gary provided a bespoke tailored training program for our sales team that has more than delivered in terms of understanding our customers, the dynamic nature of the retail market, the pressures and pain points that occur and how to best work towards a strong partnership pathway to deliver growth for both our customers and our business. I would recommend Gary to anyone looking to enhance their leadership abilities or their sales teams capabilities."
Darren Newland
Country Manager | Selleys NZ -
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"I have been involved in sales for most of my working career and the Leader Legacy course gave me some invaluable skills to improve the way I do business. Gary uses his wealth of experience and knowledge in a friendly, fun environment to help provide you with the tools to make you and your business become more successful. A great investment for any business."
James McLellan
Channel Manager - Industrial | CRC -
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"Gary from Leader Legacy took our team through the fundamentals of partnering with your customer. His in depth knowledge of category management principles and metrics that really matter to retailers have given our team a competitive advantage when in store. Gary’s simple delivery style makes it easy to grasp the key concepts needed to really drive retailer relationships both at a store and head office level. If you need to make sure your team are really talking about what matters in store I’d highly recommend Gary’s course."
Scott Bovaird
National Account Manager | Selleys NZ -
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"It is very pleasing to hear the positive feedback from the stores, something is definitely resonating with what our field team is doing! I have no doubt that your work with us has been a strong contributor to this, thanks."
David Mortimer
Country Manager | Yates New Zealand -
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"This course was refreshing due to the interactive style in which it was presented, and being tailored to our business meant the engagement level was kept high. The modules covered everything from personal growth, customer plans, how to build trust and partnerships with our customers, through to ways of measuring and interpreting sales data. Ultimately the course made us think about the interaction we have with our customers, and understanding their needs leading to better outcomes and sales."
Vaughan Irvine
Field & Export Sales Manager | CRC -
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"Thank you so much for the course yesterday. It was one of the best training sessions I’ve ever attended. The importance of emotional intelligence in business success is often underestimated, and having someone as accomplished as you emphasize its significance was truly inspiring. I hope we cross paths in the future."
Oscar Garcia
Operations Manager NZ | Dulux Powder & Industrial Coatings -
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"I really enjoyed the day with you and got a lot out of it. I found you highly engaging, passionate and quite a role model to challenge myself, my goal setting and how I communicate with people. I got so much out of it and enjoyed your presentation style and passion for the subject and for people."
Konrad Welte
Dulux Powder & Industrial Coatings
FAQs
Which programme is right for my team?
Start with what's holding you back. If your team is busy but stalled — losing clarity, trust and connection under pressure — that's Building Business Momentum. If you're losing ground with customers, start with the Commercial Confidence Diagnostic to see where confidence is leaking, then Customer Success Mastery to rebuild it. Not sure? Tell us what's going on, and we'll point you to the right fit — or build one.
Can we start small before committing to a full programme?
Yes. The Commercial Confidence Diagnostic is a self-guided way to see exactly where your commercial team stands today — a serious, low-risk first step before any bigger commitment.
Do you run these for our industry and situation?
The frameworks were built in the real world of retail, suppliers and commercial teams, and the principles travel well beyond it. Where an off-the-shelf programme isn't the right fit, we build bespoke — shaped around your team's specific challenge.
How are these delivered, and over what timeframe?
Except for the Commercial Confidence Diagnostic, which is a self-guided diagnostic that takes 15–20 minutes, the remaining programmes are delivered personally by Gary — a mix of in-person and virtual sessions, run over weeks and months rather than a single day, because lasting change is built through follow-through, not a one-off event.
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