Personal and business coaching FAQs

Questions, answered honestly.

If yours isn’t here, ask me. I read every message myself.

For your team

  • The Commercial Confidence Diagnostic has a fixed price on its page. Building Business Momentum and Customer Success Mastery are priced per team, depending on size and format. Tell me about your team, and I’ll give you a straight number.

  • Measure what changes: your customer plans, how often they drive the week, the quality of customer conversations, how early you’re invited in, and the commercial result. We agree on the measures before we start.

  • By bringing them something that speaks their language. Every programme starts with a diagnosis of the team’s real customer situation, is built by someone who has sat on both sides of the retail table and leaves your commercial leaders owning the rhythm afterwards. Tell me what you’re up against, and I’ll help you make the case.

  • I do. Personally. In person and virtually, across New Zealand and Australia.

  • Start with what’s holding you back.

    If your team is busy but stalled — losing clarity, trust and connection under pressure — that’s Building Business Momentum. If you’re losing ground with customers, start with the Commercial Confidence Diagnostic to see where confidence is leaking, then Customer Success Mastery to rebuild it.

    Not sure? Tell me what’s going on, and I’ll point you to the right fit — or build one.

  • You’re right to be sceptical. Most training is an event, and events don’t stick. What I build is a commercial capability system: it runs over weeks and months, your managers lead the embedding, and we measure before and after. Lasting change comes from follow-through, not a good day out.

  • They probably don’t need more knowledge. This isn’t about replacing experience. It’s about giving that experience a shared rhythm — so your customer gets one version of your company, not three.

  • That’s where the frameworks were built — on both sides of the table. The principles travel well beyond it. And every engagement starts with a diagnosis of your reality, not a generic slide deck. If your world is different, I’ll build around it.

  • Yes. The Commercial Confidence Diagnostic is a self-guided, 15–20-minute read on how your customers really experience you. A serious, low-risk first step before any bigger commitment.

For you, as a leader

  • In the second half of 2027. Join the waitlist on the IGNITE page, and you’ll be the first to hear.

  • Because leaders from all over the world take these programmes. Your card converts to your own currency at checkout.

  • Yes. Every purchase comes with a receipt you can give your employer to claim back. For IGNITE, if your organisation would rather pay directly, tell me who to invoice and I’ll sort it.

  • No catch. It takes twelve minutes, and your report gives you two actions to take this week. If your result says you’re strong, I’ll tell you — and some people need nothing else.

  • No. Nobody sees your answers. Your report comes to you, and only you.

  • The Compass is three hours. It helps you name who you are as a leader — your values, your attributes, your standard. IGNITE is the full programme that builds how you lead under pressure: confidence, hard conversations, delegation, the weight of it all. The Compass stands on its own ...and if you go further, your US$149 comes off the price of IGNITE.

  • Most people have. That’s why the Compass saves as you go, and why both the Compass and IGNITE come with a guarantee that only asks one thing of you: do the work.

Contact Leader Legacy

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