Find Your Commercial Confidence Score™

See where customer confidence is strong, where it is leaking, and what to fix next before your next major customer conversation.

In today’s market, customers do not allocate time based solely on effort. They allocate time based on confidence. If confidence is leaking, you do not need another proposal deck. You need a fast, practical way to see where it is leaking — and what to tighten first.

Buy Now - US$149
Video Block
Double-click here to add a video by URL or embed code. Learn more

Watch: Why Customer Confidence Matters More Than Ever

Buy the Commercial Confidence Diagnostic — US$149

Get instant access to the workbook, 15-minute guided video, and bonus resources.

Why Some Suppliers Earn Time
– And Others Quietly Lose It

In today’s commercial environment, winning customer confidence is harder than ever.

Your customers are under pressure to deliver:

  • margin growth

  • operational certainty

  • forecast accuracy

  • simpler supply relationships

  • faster decisions

I'm In - Start my transformation
request a free 30-min consultation

Programme Structure

Hybrid Delivery — 2½ Face-to-Face Days + Four 90-Minute Virtual Sessions

Module Format Duration Focus
M1 Business Fundamentals Face-to-Face 1 Day Build a commercial mindset & alignment
M2 Building Relationships MS Teams 90 min Strengthen connection & communication
M3 Building Trust MS Teams 90 min Create reliability, credibility & consistency
Bonus Retail 101 & Discovery Clinic MS Teams 90 min Sharpen retail fluency & discovery skills
M4 Customer Focus MS Teams 90 min Align to customer missions & priorities
M5 Strategic Customer Plans Face-to-Face 1 Day Build actionable, insight-driven plans
M6 Execution for Success MS Teams 90 min Convert plans into performance
M7 Plan–Do–Review Face-to-Face 1/2 Day Review progress, embed habits, celebrate wins

Plan Your Journey

Recommended 3–4 Month Delivery Timeline

Every programme is scheduled collaboratively to fit your business rhythm. Download and personalise your visual planner — then confirm dates that align with your internal meetings and reviews.

Once confirmed, it becomes the working schedule we both operate from.

Download Recommended Timeline (PDF)

Programme Investment – Transparent & Fair

Programme Investment: $18,250 NZD (ex GST) for up to 10 participants.

Additional participants $260 each (materials only), to a maximum of 16. Travel & accommodation charged at cost for engagements outside Auckland.

Every engagement includes everything your team needs to transform customer partnerships — no hidden costs, no extra charges.

Everything You Get Inside Customer Success Mastery™

  • Seven integrated modules
    (2½ days F2F + four virtual + one bonus masterclass) blending strategy, psychology & execution.

  • All participant resources
    Custom workbooks, diagnostic summaries, momentum trackers & visual planning tools.

  • Retail 101 & Discovery Clinic
    Live 90-minute bonus session (value NZ $1,739).

  • LeaderLegacy Diagnostic Tool
    Executive & team insights to tailor the experience.

  • Transformation Guarantee
    Measurable results your customers can feel, or we stay with you until they are visible.

  • Personal delivery by Gary Good
    No substitutes, no outsourced facilitators.

Investment Summary

You’re investing in a full-team transformation, not a headcount — for less than the approximate cost of a single missed promotion with your biggest customer.

Example Total (ex GST) Approx. Per Person
10 Participants NZ $18,250 ≈ NZ $1,825 pp
12 Participants NZ $18,770 ≈ NZ $1,564 pp
16 Participants NZ $19,810 ≈ NZ $1,238 pp

Invest in a full-team transformation: Sign Up Now!

Smart Payment Options – Designed for Business Confidence

We understand that cash flow and certainty matter. That’s why Customer Success Mastery™ offers two clear payment options — choose what best fits your business rhythm:

Option 1: Full Payment (Preferred)

  • One simple payment on confirmation.

  • Covers all sessions & materials.

  • Fast-tracks onboarding and customisation.

  • Simplifies internal approvals and invoicing.

Option 2: Split Payment

  • Protect cash flow and align payments to delivery milestones.

  • 60 % upfront — before Module 1.

  • 40 % balance — after Module 6 (before Module 7).

  • Covers all sessions, resources, and bonuses..

This flexible approach reduces financial pressure, ensures quality preparation, and aligns with real programme progress.

Choose the option that best fits your business rhythm — either way, our Transformation Guarantee fully protects you.

The Leader Legacy Transformation Guarantee
_______

Because confidence comes from commitment — ours and yours. At LeaderLegacy, we don’t believe in quick fixes or fine print. We believe in a transformation your customers can feel — and results you can measure.

  • Within six months of completing the programme, you’ll see clear, measurable business growth — stronger category performance, deeper customer trust, and tangible proof your team has shifted from supplier to strategic partner.

    If those outcomes aren’t visible, we’ll continue working alongside you — at no extra cost — until they are.

    This isn’t about refunds or disclaimers. It’s about shared accountability and our unwavering belief that when people grow, performance follows.

    We stand behind your success — because excellence is never an accident, and transformation deserves proof.

  • Our mission is simple: help leaders lead with impact, multiply momentum, and create legacies of good.

    Every Customer Success Mastery™ workshop, tool, and conversation is designed to:

    • Build alignment & trust between suppliers and retailers.

    • Equip your team with clarity, confidence & capability to perform at the next level.

    • Turn customer partnerships into measurable commercial growth.

  • No risk. No grey areas. Just a genuine commitment to outcomes that matter — for your customers, your team, and your legacy.

  • That’s the LeaderLegacy way.

SUCCESS STORIES

  • "Gary’s facilitation connected commercial thinking with human leadership. The team left with practical frameworks and a shared language we use every day. Gary’s deep understanding of how to build lasting mutually beneficial partnerships with our customers has been invaluable for our team to understand and adopt."

    Cam Tingey
    Managing Director | Augmento

  • “Gary’s training transformed the way our team approaches collaboration. His engaging facilitation made complex concepts accessible, and we left with actionable strategies that immediately improved our client relationships. The frameworks and vocabulary we gained have become an integral part of our daily work. Highly recommended for any team looking to elevate their commercial and leadership skills.”

    Nick Armiger
    Sales Director | Stanley Black & Decker NZ Ltd

We Make It Easy to Say Yes

No complexity. No confusion. Just clarity, comfort, and confidence from day one.

Simple Start:

Submit your expression of interest.

1.

Free Consultation:

30 minutes with Gary to confirm fit.

2.

Diagnostic Insight:

Access to LeaderLegacy Diagnostic Tool to tailor the programme.

3.

Smart Scheduling:

Modules aligned to your existing sales meetings & reviews.

4.

Programme Launch:

Clarity and momentum from day one.

5.

“Character builds trust. Capability drives results. Care creates legacy”

- Gary Good/founder, LeaderLegacy Limited

Only three client programmes per quarter are accepted to maintain personal delivery and impact.

The first commitments for H1 CY 2026 close on 22 December 2025 — ensuring your team is ready for Q3 customer reviews.

I'm In - Start my transformation
request a free 30-min consultation